Solar General Troubleshooting

🛠️ General Solar Troubleshooting Guide

If your solar monitoring app shows offline or you’re not seeing data, most of the time it’s just a Wi-Fi issue. Follow the steps below.

Step 1 – Is It Just Wi-Fi?

• If your inverter has lights on and no error codes, but the app (SolisCloud, mySolarEdge, GivEnergy) shows offline, it’s usually just Wi-Fi.

  This often happens if you’ve changed your broadband router or updated your Wi-Fi password.

  In this case, follow the correct Wi-Fi reconnection guide for your inverter: Wifi Guides

Step 2 – Check the Inverter

Look at your inverter:

• ✅ Are there any lights on the front?
• ✅ Does the screen show error codes? Note them down.

⚠️ If there are no lights at all, continue to Step 3.

Step 3 – Check the Generation Meter & Fusebox

• Your generation meter (a small digital display near the inverter or fuseboard, sometimes inside a Tesla Gateway) should have numbers showing.
• If it’s blank, the system may not be receiving power.
• Check your fusebox → make sure the solar breaker/fuse is ON.

⚡ Please note: The fuse may be located in a Tesla Gateway or a mini fuseboard near your main distribution board.

Step 4 – Try a Simple Restart

Restart your inverter:

1. Switch OFF the AC isolator (using the AC switch/fuse).
2. Switch OFF the DC isolator (usually below the inverter).
3. Wait 1 minute.
4. Switch ON the DC and AC isolators again.

Also restart your broadband router.

Step 5 – Still Not Working?

If the system is still offline, please email support@energize.uk.com with the following photos:

• The inverter screen/light bar (showing lights/error codes)
• The fusebox (showing the solar breaker ON)
• The generation meter (close-up so numbers can be read)