Avoid Wi-Fi Issues: Best Practice When You Change Broadband Provider

🌐 Recommended Way to Reconnect Your Renewable Devices After Changing Broadband

Your renewable system relies on a stable Wi-Fi connection to send data to the monitoring app and our support tools. Most support issues we see are caused by Wi-Fi changes. Here are our best practices to keep your system online.

🔄 If You Change Your Router or Broadband

When you switch broadband provider or get a new router:

• Set the Wi-Fi name (SSID) and password on the new router to match your old router.
  • Example:
    • Old Wi-Fi name: HomeWifi
    • Old password: solarpanels123
    • Enter these same details on the new router.
• ✅ This way, all your devices (including the inverter) will reconnect automatically — no need to reconfigure Wi-Fi on the inverter.

ℹ️ Tip: If you’re unsure how to update your router’s SSID and password, contact your broadband provider’s support team and ask for help setting it to match your old details.

⚠️ If You Can’t Reuse the Same Wi-Fi Details

If your new router won’t let you set the old Wi-Fi name/password:

• You will need to manually reconnect your inverter to Wi-Fi.

• Please use the correct guide for your brand:

  👉 Wi-Fi Guides

📶 Improving Wi-Fi Signal

If your inverter is far from the router:

• Use a Wi-Fi extender/repeater to boost the signal.
• Place it halfway between your router and inverter.
• Choose a 2.4 GHz extender (dual-band is fine, but the inverter will only use 2.4 GHz).

🚀 Quick Summary

• Always use 2.4 GHz Wi-Fi.
• Keep SSID/password the same when you change routers to avoid reconnection headaches.
• If you can’t reuse the same Wi-Fi name, follow the brand-specific reconnection guide.
• Use a Wi-Fi extender if the signal is weak at the inverter’s location.
• If unsure how to change router settings, ask your broadband provider’s support for assistance.