No Hot Water Or Heating? START HERE

🚨 No Hot Water or Heating? Start Here

If your heat pump has stopped providing heating or hot water, don’t worry — most issues can be solved with a simple check or reset.

Please select your heat pump from the list below to follow the correct troubleshooting guide:

🔧 Choose Your Heat Pump

• Not listed? Try our Generic Troubleshooting Guide

💧 Emergency Hot Water

If your system cannot provide hot water and you need it urgently, you can switch on your immersion heater as a backup.

➡️ Follow the Emergency Hot Water Guide

✅ Once you’ve selected the right guide, follow the step-by-step instructions to get your system back up and running.

If the fault continues, please contact support with:

• A photo of your controller screen (showing error codes, if any)
• Your system pressure gauge reading
• Confirmation of any steps already taken

Our support email is support@energize.uk.com