Emergency hot water

🚨 Emergency Hot Water – Using the Immersion Heater

In the unlikely event your heat pump fails, you can still get hot water by switching on the immersion heater.

⚠️ Please note:

• The immersion is a backup only. It is less efficient than your heat pump and will increase running costs.
• Use this temporarily until your heat pump is fixed.

🔎 Which system do you have?

Please select the option below that matches your installation (the below will be located by your hot water cylinder)

1️⃣ Time Clock Control

➡️ Follow the Time Clock Guide

2️⃣ T-Smart Controller (located at the bottom of your hot water cylinder)

➡️ Follow the T-Smart Guide

3️⃣ None of the Above – Use Main Controller

If you don’t have a time clock or T-Smart, you can activate hot water directly through the main heat pump controller.

➡️ Samsung guide

➡️ Hitachi guide

✅ Summary

• If your system fails, you can still get hot water via the immersion heater.
• Choose the correct guide above based on your system.
• This is a temporary solution until an engineer can attend