Reconnecting Netatmo Thermostat to Wifi

Reconnecting your Netatmo Thermostat after changing Wi-Fi

If you’ve installed a new router or changed your Wi-Fi password, you’ll need to reconnect your Netatmo Relay.

Before manually recconecting, please check our ultimate guide to wifi

Manual reconnection

Step 1: Open the correct app

• Netatmo Energy app → For Smart Thermostat and Starter Pack Relays only.
• Home + Control app → For all Relays, including the Smart Modulating Thermostat.

Step 2: Start Wi-Fi configuration

• Netatmo Energy app
  1. If you see “Relay not reachable”, tap Configure your Wi-Fi.

  2. Or go to: Settings > Manage my home > [Relay name] > Configure your Wi-Fi.

     Home + Control app

  3. Tap the red banner “[Relay name] cannot be reached”.
  4. Tap Wi-Fi configuration.
  5. Or go to: Settings > Manage my home > [Relay room] > [Relay name] > Configure network.

Step 3: Complete the setup

Follow the on-screen instructions to connect your Relay to the new Wi-Fi network.

Troubleshooting

• If the setup fails:
  • Restart your smartphone.
  • Make sure Bluetooth and GPS/location are turned on before starting the configuration.
• If issues continue, check Netatmo’s official support article for further help: Netatmo Help Center.

Netatmo Support Contact

• Website: Netatmo Support
• Email: support.netatmo.com (submit a request)
• Phone (UK): +44 (0) 2038 681 668