BG Sync EV
BG Sync EV Charger – Support Guide
The BG Sync EV charger is designed to be simple to use and easy to manage through the Sync Energy portal. Most questions can be resolved quickly by searching the online support centre:
Common Topics
1. Connecting to Wi-Fi / Updating Router Details
If you’ve changed your router or Wi-Fi settings, your charger may need to be reconnected.
Step-by-step instructions are available here:
👉 Change Router Details of an Existing Charger
2. Using Your Charger
From plugging in to scheduling smart charging sessions, the portal explains everything you need to know:
👉 Using Your Sync Energy Charger
3. Troubleshooting & FAQs
The portal contains a wide range of help articles covering setup, app use, smart features, and general troubleshooting.
👉 FAQs & Troubleshooting Main Page
Still Need Help?
If you can’t find what you’re looking for in the support portal, you can reach out directly to BG Sync EV support through the portal contact options. They’ll be able to log your case and escalate if needed.