How To Clean The Filterball

How to Clean Your Heat Pump Filter

Regularly cleaning your heat pump’s filter helps keep your system running efficiently and prevents blockages that can cause faults.

🎥 Watch the video guide here: How to clean your heat pump filter (YouTube)

⚠️ Safety first: Always turn off the power to your heat pump before starting.

1. Locate the Filter Valve

• The filter is usually installed on the pipework near your heat pump.
• It may be inside by the rest of the equipment, or outside close to the unit.
• Look for a small valve body with a nut on the end — it may be brass, silver, or another metal.

2. Turn Off Power

• Switch off the power supply to the heat pump so the system is not running while you work.

3. Close the Valve

• Turn the valve handle so it sits at a right angle (perpendicular) to the pipe.
• This stops water flowing while you remove the filter.

4. Release the Nut

• Use a spanner or plumber’s grips to loosen the nut by turning it anticlockwise.
• A small trickle of water is normal.
• If more water pours out, stop and check the valve is fully closed.

5. Remove and Clean the Filter Gauze

• Inside the valve is a small mesh (gauze) filter.
• Carefully pull it out and rinse it under running water until clean.
• Remove any dirt, grit, or debris.

6. Reassemble

• Place the clean gauze back into the valve.
• Refit the nut and tighten it with the spanner.
• Open the valve again (lever in line with the pipe).
• Double-check the nut is tight and no water is leaking.

7. Reset and Restart

• Check your system pressure has returned to its normal operating range.
• Turn the heat pump’s power supply back on.
• If your system requires it, perform a reset following your manufacturer’s instructions.
• Samsung users: After power is restored, you will also need to turn the hot water back on via the controller.