Homely Thermostat Help

🏡 Homely – Getting Started & Troubleshooting

Homely is a smart controller that helps optimise your heat pump for comfort and efficiency. If you’re new to Homely or having an issue, the best resource is the official Homely Support site.

👉 Visit Homely’s Getting Started & Troubleshooting Guides


📘 Getting Started with Homely

On Homely’s support site you’ll find:

  • What Homely is and how it works
  • Warranty and internet requirements
  • How to set up your Hub and Temperature Node
  • Compatibility with solar, batteries, and EVs
  • How Homely optimises your system for comfort & cost savings

🛠️ Troubleshooting Homely

Homely also provides step-by-step troubleshooting for common issues, such as:

  • App showing offline / connectivity problems
  • Hub not pairing with the Temperature Node
  • Heat pump not responding to Homely
  • Adjusting or resetting schedules
  • Understanding error messages

📞 Support Contacts

If you can’t resolve your issue with the guide, please contact Homely directly:

📧 support@homelyenergy.com

🌐 help.homelyenergy.com

Phone: 0161 818 9005 (open evenings and weekends)

Still need help? Contact Us Contact Us